Imagine the alternator on your car died. You can run down to the local Pep Boys, buy a replacement, and install it in your own driveway or garage. You’re back on the road again and you saved a ton of cash instead of taking it to the dealer.
Cell phones, tablets, computers and other modern electronic devices are much more complicated to repair and require special tools and training, but it’s still very possible. The problem is that the manufacturers of these devices typically don’t want you fixing your own products.
There are many theories as to why this is the case: security, increased repair revenue – even forced upgrades to new hardware. Regardless of the reason, manufacturers are making it very difficult for third party repair shops to perform the work.
Service schematics, crucial to the troubleshooting process, are only made available after successful “leaks” at the manufacturing plants in China. Even worse, replacement parts are rarely sold by the manufacturers, creating an underground market for parts with sometimes questionable quality. In the end, the practice is designed to force people to seek costly assistance from the manufacturer, in many cases leading to loss of data along the way.
Consumer rights advocates say that’s not fair and are currently working on a state-by-state basis to have bills passed that will compel manufacturers to play ball. These bills are modeled after a similar one enacted in 2013 that required automobile manufacturers to release repair and diagnostic data to third parties. (If you’d like to add your voice to the cause, visit http://repair.org/stand-up to learn more about efforts in your state.)
Now, here’s something shocking: manufacturers will almost never tell their customers that they CAN use third party vendors to fix their devices. The third-party repair market is alive and well and has the ability to perform most repairs, some of which are not even offered by the product manufacturers. This includes data recovery on otherwise “totaled” devices. While manufacturers may want to hide this fact, we at Macserv IT are here to advise our clients about the best course of action for their damaged or “unrepairable” devices.
If you have any issues with any of your devices, or are concerned about losing precious images or videos, contact Macserv IT today to get a better understanding of your options in the event of such an emergency.
This is also probably a great time to mention that when it comes to data loss, prevention is always the best first line of defense. The popularity of cloud backup services has made the process super easy to set up. So before your phone takes an accidental dip into a toilet, you may want to get a backup plan that protects you from…well, you.
Contact us if you have questions or need help.