You know someone who needs this. Send them our way.
Almost every client MacServ has ever had came from somebody who already trusted us telling somebody who needed us. Sam will be the first to admit he's not great at summarizing what he does in one sentence, so he boiled the whole ask down to something anybody can say.
We work exclusively with businesses, not individuals
Here's exactly what to say.
Managed IT doesn't summarize into a tidy elevator pitch, and Sam knows it. So instead of asking people to explain what MacServ does, he coaches them to say one thing.
"I don't really understand it, but it seems like you might have a problem. My tech guy in my group can give you a free audit."The line Sam coaches referrers to use
That's it. You don't need to diagnose anything or know the difference between a firewall and a router. You just need to notice that something's off and make the introduction.
What to listen for.
Real frustration with tech, or a real want to use it better. If you hear either one, that's enough. These are the lines that usually mean somebody's ready:
- “We're growing really fast and our IT can't keep up.”
- “We don't know where all of our iPads are.”
- “We spend way too much time trying to figure tech out. It's slowing us down.”
- A recent scare: a breach, a lost employee, a laptop nobody can account for.
- The person doing their IT on the side (or the nephew who helps on weekends) is overloaded, unreliable, or just gone.
- They're growing fast enough that the way they've always handled tech has stopped working.
It's not about their industry. It's about where they're stuck.
We don't have a particular industry we go after. We just help who we help, whether they run Apple, Windows, or a mix of both. If the business has reached the point where handling IT themselves is costing more than it's saving, that's the fit, whatever field they're in.See who we typically work with →
What happens after you send them our way.
No form disappearing into a queue, and no hard sell waiting on the other end. Just the same honest first look Sam gives everyone.
They reach out
Mention that someone sent them, or don't. Either way, no forms, no waiting in a queue. They'll be talking to Sam.
Sam runs the same look he runs before quoting anyone
A straight, external read on their devices and security, the free assessment MacServ already offers every prospect.
They get a plain answer
What's managed, what's exposed, what it would actually take to fix. No pitch bundled in, no pressure to sign anything.
Frequently asked questions
Is there a referral reward or commission?
No. There's no formal program, no point system, and no kickback to track. Send someone our way because you trust us, and we'll take care of them the same way we've taken care of you. That's the whole arrangement.
What if I don't really understand their IT problem?
You don't have to. That's the point of the script. If it looks like they might have a problem, that's enough to make the introduction. Sam will figure out the rest.
Will you tell them who sent them?
Only if they say so, or if you want us to. We don't make a thing of it either way. The introduction matters more than the credit.
Do you only take referrals in certain industries?
No. Industry isn't our filter. We don't chase a particular industry, we just help who we help, on Apple, Windows, or a mix. If the business has outgrown handling IT themselves, that's the fit, whatever field they're in.
Is the free audit actually free?
Yes. It's the same no-cost, no-obligation look Sam takes before quoting any client, just offered up front. There's nothing to sign, and no pressure to become a client afterward.
What if they're not ready to switch providers?
That's fine. The free assessment isn't a sales call. They get a plain read on where they stand either way, and it's their call what happens next.
Know someone who needs this?
Have them schedule a free consultation, or start with the free assessment. Either way, they'll be talking to the person who actually runs the company.